Vertical Support
Cloud VoIP & Phone Systems
Deploy Right specializes in implementing cloud-based phone systems that actually work for your business. We partner with top-tier providers like RingCentral, Zoom Phone, and Ooma to deliver flexible, scalable solutions that meet your organization’s unique needs.
What We Do:
- Assess your current communication setup and identify the best cloud VoIP platform for your business.
- Design and deploy a complete phone system tailored to your workflow, including call routing, voicemail, and user setup.
- Integrate with other tools your team uses—like CRM, helpdesk, or collaboration platforms.
Why It Matters:
Cloud VoIP gives you enterprise-level features without enterprise complexity. With Deploy Right, your phone system is designed to be reliable, easy to use, and fully aligned with how your team operates, not just a generic setup that comes “out of the box.”
System Design & Implementation
A successful VoIP deployment requires more than just turning on a system—it requires thoughtful design and careful implementation.
What We Do:
- Call Flow & System Architecture: Plan the routing of calls, extensions, queues, and IVRs to match your business needs.
- Number Porting & Provisioning: Transfer your existing numbers without downtime and set up all users and devices.
- Hardware Setup & Testing: Configure phones, headsets, and network requirements for optimal performance.
- Go-Live Support: Be on-site or virtually available to ensure a smooth transition.
Why It Matters:
Most small businesses fail to realize the full potential of their VoIP system due to poor setup. Deploy Right ensures everything is configured correctly the first time, avoiding costly mistakes and frustration.
User Training & Adoption
Even the best phone system is useless if your team doesn’t know how to use it. Deploy Right provides hands-on, practical training to ensure adoption across your organization.
What We Do:
- Train administrators on system management and reporting.
- Provide end-user training for everyday use, including call handling, voicemail, conferencing, and mobile apps.
- Offer ongoing tips and best practices for productivity and efficiency.
Why It Matters:
Training is often overlooked, leading to unused features and frustrated employees. With Deploy Right, your team gains confidence and proficiency, maximizing the return on your VoIP investment.
Ongoing Management & Support
Deploy Right doesn’t disappear after installation. We stay engaged to ensure your system continues to perform at its best.
What We Do:
- Manage day-to-day administration, including adding/removing users and updating call flows.
- Monitor system performance, troubleshoot issues, and escalate when necessary.
- Provide optimization guidance to ensure your phone system evolves with your business.
- Assist with SMS/TCR compliance, ensuring all messaging meets regulatory requirements.
Why It Matters:
Ongoing support is critical for small businesses without internal IT teams. Deploy Right ensures your communications remain reliable, compliant, and efficient, so you can focus on running your business.
Contact Center Solutions
Deploy Right designs and deploys cloud contact center solutions that let your team deliver seamless customer experiences.
What We Do:
- Implement IVRs, queues, and routing strategies to handle inbound and outbound calls efficiently.
- Enable omnichannel communication, including SMS, chat, and email, integrated into a single platform.
- Provide analytics and reporting so managers can track performance and optimize operations.
Why It Matters:
A properly implemented contact center ensures no customer is left waiting, calls are handled efficiently, and your team has the insights needed to improve service—without requiring complex enterprise systems.
SMS & TCR Compliance Support
- We have pre approved 10 DLC templates for insurance that meets all TCR requirements. We've assisted clients with TCR approval on Zoom, RingCentral, Nextiva, 8x8, OOMA and all major providers. We have helped over 500 customers get TCR approval on the first submission, resulting in approvals in under a week. The customizable TCR terms and conditions based on your business type and use case. Getting TCR/10-DLC has taken customer months when doing it on their own, at Deploy Right we make TCR approval easy for you, and typically get you approved on your first submission
Secondary Services: Connectivity, Security & Telecom Agent Services
While cloud VoIP deployment is our focus, we also offer supportive services to ensure your communications ecosystem runs smoothly.
What We Do:
- Connectivity: Ensure your network is optimized for VoIP performance.
- Security: Implement best practices to keep your communications safe from threats.
- Telecom Agent Services: Provide traditional telecom solutions when needed, like line provisioning or legacy support.
Why It Matters:
Even the best cloud phone system relies on solid infrastructure and security. These services make sure your deployment is reliable, safe, and future-ready.
